StubHub is one of the most popular online platforms where fans can buy and sell tickets for various events, such as concerts, sports, theater, comedy, and more. Whether you want to see your favorite artist live, cheer for your team, or enjoy a night out with friends, StubHub can help you find the best deals and seats for your desired event. However, you may also wonder about the possibility of getting a refund or exchanging your tickets if your plans change or an event is canceled.
In this guide, we’ll explain how StubHub’s refund and exchange policies work, including what happens in cases of event cancellations, rescheduled dates, or ticket delivery issues — so you’ll know exactly what to expect before making your purchase.
Why StubHub Does Not Have a Return Policy?
The first thing to understand is that StubHub does not accept returns and therefore does not have a traditional return policy. This is because StubHub itself is not the direct seller of the tickets. Instead, it serves as a marketplace that connects buyers and sellers. StubHub does not own, price, or ship the tickets; it simply facilitates transactions between fans while ensuring a safe and secure exchange.
When you purchase a ticket on StubHub, you’re actually buying from another fan who has listed their ticket for sale. Likewise, if you decide to sell a ticket, you’re selling it to another fan who wants to attend the event. StubHub charges service fees to both buyers and sellers for providing this trusted platform and transaction protection.
Are Stubhub Tickets Refundable?
StubHub has a policy that protects buyers and sellers in case something goes wrong with their tickets. This policy is called the FanProtect Guarantee and it covers the following scenarios:
- Wrong Tickets: If you receive tickets that are different from what you ordered (e.g., wrong section, row, or quantity), StubHub will try to find you comparable or better replacement tickets at no extra cost. If they can’t find replacement tickets or if you don’t want them, they will give you a full refund.
- Fraudulent Tickets: If your tickets are invalid or fake and you are denied entry to the event, StubHub will try to find you comparable or better replacement tickets at no extra cost. If they can’t find replacement tickets or if you don’t want them, they will give you a full refund.
- Canceled Events: If your event is canceled and not rescheduled by the event organizer. (e.g., due to weather, artist illness, or venue issues), StubHub will give you a full refund or a credit worth 120% of the total amount you paid for the impacted event. The credit is valid for one year and you can use it for any live event listings on the site in the same currency. If you prefer a cash refund, you can request it from your StubHub Wallet within 30 days of receiving the credit.
- Rescheduled or Postponed Events: If your event is rescheduled or postponed by the event organizer (e.g., due to COVID-19 restrictions). StubHub will email you with the new date and time as soon as they are confirmed by the event organizer. Your original tickets will be valid for the new date unless otherwise stated. If you can’t make it to the new date, you can resell your tickets on StubHub or contact customer service for other options.
How to Get a Refund from Stubhub?
If you are wondering how to get a refund from Stubhub. You should know that it is not a simple process. According to the StubHub return policy, you cannot return tickets that you bought on StubHub, as StubHub does not sell any tickets itself. It is simply a platform that connects people who are selling tickets with people who wish to buy tickets. However, there are some cases where StubHub may give you a refund, or even replacement tickets. Some of the scenarios where you may be eligible for a refund are:
- Your tickets do not arrive in time for an event.
- Your tickets are not valid for the listed event
- Your tickets were grossly misrepresented on StubHub.
- The event is canceled, or rescheduled and requires new tickets to be purchased
If any of these situations occur, please contact StubHub Customer Care as soon as possible. Be sure to explain your situation clearly and provide any relevant evidence, such as details from your tickets or information from the event venue.
Does StubHub Refund?
StubHub does not provide refunds for tickets purchased through its platform, as it is not the direct seller. Instead, StubHub serves as a marketplace that connects people looking to sell tickets with those who wish to buy them. However, there are certain circumstances in which you may be eligible for a refund from StubHub, such as:
- The event is canceled and not rescheduled.
- The tickets do not arrive in time for the event.
- The tickets are not valid for the event.
- The tickets are grossly misrepresented on StubHub.